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Change of address
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside
the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new
area on the back of your NHS medical card.
Medical education
We teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always
be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in
private.
Disabled access
There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance
and the surgery has a ramp and wide doors to allow for wheelchair access.
Complaints/Comments/Suggestions
If you have any comments or suggestions, please speak to any of the receptionists or write to Mrs Mandy Stewart, our Practice Manager.
If you are unhappy about any aspect of our Practice, please speak or write to Mrs Stewart, who will be happy to look into your concerns.
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact Mandy Stewart, Practice Manager. who will be happy to look into your concerns..
Alternatively, if you need advice, you may speak to the local PALS at South Glos PCT
Tel: FREEPHONE 0800 073 0907
Access to medical records
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s
representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
Noticeboard
Welcome to Dr Imran Hamid who joins us from February 2010.
For updates on latest health news - please click on one of the following links.
http://www.dh.gov.uk/en/Publichealth/Flu/PandemicFlu/index.htm
http://news.bbc.co.uk/1/hi/health/default.stm
Useful Telephone numbers
Drugs
National Drugs Helpline 0800 567 123
Release 0171 603 8654
Bristol Drugs Project 0117 987 1500
Crack/Cocaine Users and Families (COMOCCO) 0117 942 4266
Pregnancy
Brook Clinic 0117 929 0090
HIV
National Aids Helpline 0800 567 123
Aled Richard Trust 0117 955 1000
Poverty
Child Poverty Action Group 0171 253 6569
Department Health & Social Security H.Q 0117 987 1100
The Hub Medical Health Accommodation 0117 909 6000
Counselling
Network (Christian) 0117 942 0066
Off The Record 0117 927 9120
Victim Support 0117 963 1114
Woman Kind 0117 925 2507
Sexual Abuse
Avon Sexual Abuse 0117 935 1707
Touchstone 0117 966 4283
Bristol Womens Rape Helpline 0117 987 3776
Bristol Womens Aid 0117 952 2392
Bristol Crisis Service for Women 0117 925 1119
Children
National society for prevention of cruelty to children 0800 800 500
Childline 0800 111111
Other
Samaritians 0345 909090
Narcotics Anonymous 0117 924 0084
Alcoholics Anonymous 0117 926 5926
CRUSE (Bereavement) 0117 926 4045
Bristol Lesbian and Gay Switchboard 0117 942 0842
Rough Sleepers Initiative Anthony Ball 0117 922 2770
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